CSD Monthly Meeting Minutes (November 14th , 2011)

CSD Monthly Meeting (November 14th , 2011)
Start: 7:00am / End: 7:56am
Attendance: John Blakinger, Pam Carvell, Maria Stoletera, Dick Gould, Shawn Armstrong, Dennis Arter, Edward Kendrick,
Ver-Non Wakefield.
Agenda
A.Administration Team
1.Financial Report – The last financial statement that I have received from ASQ is for September.
As of September 30th, we had $106385.83 in checking and $89,437.70 in money market. The check register
is balanced as of September 30th. As of today, the checking account has $100483.22 according to the check
register. In October, checks were written to Dennis and to Kathryn for Road show expenses, and two ASQ
invoices were paid for teleconferences and what looks to be newsletter printing and mailing. (emailed on 11/14/11)
2.ASQ Headquarters – N/A
3.Succession Planning – No report, we are getting to the end of the month. All of the positions are filled for
next year.
4.Strategy planning session – Planned for January 13th, 2012 @ the Fiesta Resort and Conference Center.
Dinner for Thursday will be on your own but Breakfast and Lunch will be provided by the Division. Dinner on
the night of the 13th will need to be discussed. Shawn will send out an email for attendance and room requirements. (and room information) John will gather information and develop an agenda (Pam to provide purpose)
5.Information from DAC meeting in Milwaukee – Attendance: Pam, Maria, Dick, and Kiami. Discussions:
Leadership training, DMA Review, Div. Management Agreements, and Ethics. Budgets were approved, membership
is up, and improvements in all areas. (Everyone is involved with Global) Pam will send out notes.
B.Membership Team
1.New Member contact – N/A
2.New Volunteers – N/A
3.Voice of Customer – Discussions being made with the Software Company and is moving forward. (Survey by Feb)
C.Education Team
1.Road shows – Turned about $10,000. No final numbers for Carolina have been received yet. Once received,
Dennis will place the information in the Blog. No plans are being made until we discuss in January. Still
working on the Southern California road show.
2.Webinar – Maria is planning on having a webinar before Christmas, maybe prerecorded to minimize the cost
(Possible Supply Chain Security)
3.Newsletter – Will be sent out before the end of the year (Dec)
D.Content Team
1.Supply-Chain Primer in Content Team – Primer approval is needed. Dennis will send out the information again.
Open source or freely available? Full copyright? Pay Quality Press?
2.WCQI 2012 (Anaheim) – one paper was submitted. Stephanie is coordinating for the paper and presentation.
Pam to talk to Stephanie and the liaison position (for questions) – CSD/ASQ. Request for the business meeting
for the 20th and Stephanie is coordinating the booth
E.Infrastructure Team
1.Email Communications to Members – No Report, will send out in Dec. Not getting information from the areas.
Hard to send out, repeating information. Pam to set up a call to discuss.
2.Blogs – Updated information on the road show in the Mid West. The meeting minutes, DAC Information form,
Dick to post information for Phoenix.
3.Social Media – Posts in LinkedIn, more CSD reply’s to posts from the member
4.Web Site – Welcome message is completed. Expect to be contacted for information to place on the website.

Need to schedule to see if a December 19th meeting is available for everyone. (Shawn)

Late Entry **Minutes from October 17th, 2011**

CSD Monthly Meeting (October 17th, 2011)
Start: 7:00am / End: 7:30am
Attendance: John Blakinger, Maria Stoletera, Dick Gould, Shawn Armstrong, Dennis Arter, and Edward Kendrick.
Agenda
A.Administration Team
1.Financial Report – No Report, need to follow up.
2.ASQ Headquarters – N/A
3.Succession Planning – N/A
4.Strategy planning session – Date set for January 13th, 2012. The poll for locations will be sent out.
5.DAC – (November 11th – 13th) Pam and Maria will be attending and will discuss during the Nov. meeting.
B.Membership Team
1.New Member contact – N/A
2.New Volunteers – N/A
3.Voice of Customer – VOC training, Qual Trex (survey) (Ed). One survey will be completed by Feb 2012.
C.Education Team
1.Road shows – Will need to pause due to society and the economy. There have been a high number of cancelations.
(on hold)
2.Webinar – There are (2) software programs in the pipline. Interest has shown that there are ~ 120 interested
and we are not able to have them all attend (max entries). Working with IT…
3.Newsletter – Has Hatesh been doing the newsletter (Question that no one could answer) (Amy?)
D.Content Team
1.Supply-Chain Primer in Content Team – Primer is moving forward, will discuss more during the Nov meeting.
(also more decisions are needed – Nov meeting)
2.WCQI 2012 (Anaheim)
E.Infrastructure Team
1.Email Communications to Members – Email blast is progressing, continuing to update.
2.Blogs – N/A
3.Social Media – N/A
4.Web Site – Linda M has begun on the ASQ web. (welcome message, leadership community) (Internet liaison Ed K)
Next meeting is scheduled for Monday, November 14th, 2011.

Late Entry **Minutes from September 12th, 2011**

CSD Monthly Meeting (September 12th, 2011)
Start: 7:00am  /  End: 7:30am
Attendance: Stephanie Parker, Pam Carvell, Maria Stoletera, Dick Gould, Shawn Armstrong, Aimee Siegler,
Edward Kendrick, Kiami Rogers, Ver-Non Wakefield, Cynthia Nazario.

Agenda
A. Administration Team
1.Financial Report – No Report
2.ASQ Headquarters – Satisfaction numbers on the last Friday Fast Facts. Pam and group will review them.
3.Succession Planning – Budget sent out this week, please review.
4.Strategy planning session – N/A
5.DAC – Maria and Pam will be attending for the group.
B. Membership Team
1.New Member contact – Trend chart has been created and will send out to the group. So far, there are 1822
 in membership total. (welcome emails have been sent out)
2.New Volunteers – N/A
3.Voice of Customer  
a.Ed to look up the due date (Ed)
 b.Cynthia was going to provide to Headquarters
 c.See what it looks like in the Business Plan (Pam)
C.Education Team
 1.Road shows – On-going, there are a lot of cancelations.
 2.Webinar – CSD Service webinar? Prep takes about a month. We will need to confirm what software we are going
 to use.
 3.Newsletter – N/A
D.Content Team
1.Supply-Chain Primer in Content Team – Booklets are getting started (Dennis / Steven)
2.WCQI 2012 (Anaheim)
E.Infrastructure Team
 1.Email Communications to Members – Email blast at the end of the summer. (July – Sept) Ver-non needs to talk
 with Cynthia.
 2.Blogs – N/A
 3.Social Media – N/A
 4.Web Site – Needs to be updated to include Pam.

July Roadshows – Final Report

Venue

This is a report on the planning and delivery of a series of seminars conducted by the ASQ Customer-Supplier Division. The seminars were conducted in Illinois, Michigan, and Indiana during the period of July 18-22, 2011. This cluster was called Back Home and originally included Naperville, Benton Harbor, Ft. Wayne, and Indianapolis. Dennis Arter presented the Supplier Auditing seminars, Dick Gould presented the Supplier Certification seminars, and Kathryn Roberts presented the Supplier Nonconformances seminars. Betty Kildow’s seminar on Supplier Business Continuity had to be cancelled because of low registrations.

Long range planning

Seminar clusters are generally chosen by three criteria:

• Industry density. We need a population to draw from. History shows that most participants come from within a 300-mile radius.
• Driving distance. Instructors must be able to drive to the next city within four hours.
• Location in North America. We want to cover all parts of the USA and Canada evenly.

The Midwest locations met all criteria. We previously conducted courses in the Chicago and Indianapolis areas. The Division Council approved the Midwest cluster at the May 2010 meeting in St. Louis, MO.

Local support and venue selection

We must make sure the local Sections see us as supporting their mission of service to the members. Dennis Arter discussed the plans by e-mail with the local leaders. All leaders were happy to see us coming. Dennis also asked the local leaders for venue suggestions (hotels, conference centers, colleges, etc.) We received a great deal of support from Jim Bluschke, past chair of the Benton Harbor Section. We contacted several possible properties, using the following guidelines:

• Classroom style seating of 15-30 per event
• Minimal AV of screen and power strip
• Only hot beverages and water in the morning
• Light lunch midday

In the past, we have had good results with Hilton Garden and Courtyard hotels, as well as local conference/catering centers. Meeting rooms have averaged $200/day, AV was generally included, and food/beverage has averaged $25/participant. Midwest contracts were reviewed by ASQ staff support (Cynthia Nazario) and authorized by the CSD Education Chair (Maria Stoletova) in March 2011. Dennis Arter used a personal credit card to guarantee all events.

Publicity and registration

We have a support contract with ASQ Headquarters for our Roadshows. It includes publicity as well as registration. Dennis developed a brochure from an earlier template and requested ASQ Headquarters to update the Roadshow page on the CSD web site. He also requested calendar entries for both the ASQ main web site as well as Quality Progress magazine. Dennis also worked with Lisa Bray on staff to update the previous mail piece and select a cluster of local ASQ Sections to receive an announcement flyer. We selected 10,000 names around the local area. We also sent the announcement ot all CSD members. The mail pieces went out in mid-May, so interested parties would have about six weeks to reflect after delivery by the US Postal Service.

Registration services (Daren Miller) worked with other staff members to integrate our Roadshow events into the Training Institute software package. As before, we tried to capture as much as possible on the CSD wiki pages.

Delivery

Throughout early June, registration numbers trickled in. Historically, registrations tend to peak about two weeks prior to the event, with some even registering two days prior. In order to meet our hotel cancellation agreements, we had to make our go or no-go decision by July 1st. The numbers were low for all but Naperville, which was unexpected. Only one person signed up for the Business Continuity class and it had to be cancelled. The Supplier Certification classes were only held in Naperville and Benton Harbor. The three instructors made travel commitments. Dick and Kathryn prepared their workbooks and shipped them to the Naperville hotel. Dennis used a local office supply store close to O’Hare airport for his workbooks. Textbooks were handled by ASQ registration staff and shipped with the badges and course completion certificates to the Naperville hotel. As before, all instructors brought along their own projectors. At the end of each day, they put course materials in the trunk of the rental car, to carry to the next location.

The three Naperville courses were held at the Hilton Garden Inn. The final count here was 25 for Audit, 16 for Certification, and 24 for Nonconformances. The Benton Harbor courses were held at Lake Michigan College. The final count was 4 for Audit, 6 for Certification, and 10 for Nonconformances. The Ft. Wayne courses were held at the Marriott by the airport. The final count was 7 for Audit and 11 for Nonconformances. The Indianapolis courses were held at the Hilton Garden Inn in Fishers. The final count was 7 for Audit and 7 for Nonconformances.

Financials

We brought in more than we spent on this cluster.

Fixed Expenses

• Meeting Room rent totaled $1500 for all four locations.
• We had $80 AV expenses for the projector screen in Naperville.
• Cost to print and mail the advertising pieces was $3,820.
• Instructors were paid $1,000 per class, for a total of $10,000.
• Instructor travel (airfare, lodging, meals, and rental car) totaled $4,800.

Variable Expenses

• Food and beverage averaged $29/person, for a total of $3,352 for the 117 participants.
• Printing, binding, and shipping workbooks cost $1,274.
• Textbooks shipped from HQ cost $681.
• HQ staff support time cost $787. Badges and certificates cost $553.

Income

• Revenue from participants totaled $37,698, after deducting credit card fees of $924.

$10,851 was added to the CSD treasury from this cluster.

Late Entry **Minutes from May 15th 2011, World Conference**

Minutes from May 15th, World Conference

Time: Opening @ 2:00pm / Closing 4:34pm

Attendance:  Stephanie Parker, John Blakinger, Pam Carvell, Greg Hutchins, Maria Stoletera, Philip Heinie, Dick Gould, Tom Schoenfeldt, Stephen Hacker, Janet Raddatz, Patricia LaLonde, Shawn Armstrong, Dennis  Arter,  Aimee Siegler

Agenda:
1. Administration Team
 A. Financial Report
                                Last State             CR
Check                    $112,220.23     $91,553.60
MM                        $89,340.79 
Due from ASQ   $17,381.59 
  
FY Reg. High $131,025.97
FY Reg. Low $85,632.32

2. Global Thought (Multiple Voting chances)
 A. Introductory Guide for CSD, including International  (16 Votes)
      – Steven to provide a concept paper in a week
      - Will need someone to edit
      - Need Volunteers
      – Will need to invest money
      - Sell or give away
      – Simple tools / SBOK
 Questions
     - (Dennis) Provide a pocket guide (great idea)
     - Customer and Supplier relation split
     - Copyright free?
     - (Dick) In Spanish or published
     - (Philip) Electronic?
 B. Global (Steven) – what do we do in the divisions (5 Votes)
     – (Patricia) Suggestion of take what we have and translate it
 C. Budget for Tag 176 Session (Dick)
     – Sponsorship – $5,000.00
     - Charity not influence, poll members
     – Disclosure and announcement to members by Oct.
     – (Pam) “hang” of a response (ISO, Show Support)
 D. More Webinars (Phil)
      – Maria – nominal cost
 E. Symposium (Pam) Road show concept, work with the other sections (13 Votes)
      – ACTION: Pam and Aimee to write a concept paper
      - Need to hire an event planner – Aimee volunteered
      – Need to find a champion and concept (process check – budget and approval)
     – Create a question for the booth “What topic would you like to see?”
 F. Sponsoring speeches during next year’s conference. (Dennis)
     – Applied to be, reviewed, accepted (CSD Member)
     – Pam seconded, all approved
 G. CSD App (there is an App for that!!) (5 Votes)
     - John to Champion
3. Newsletter – Pass down in process, positive feedback, and need volunteers to review passed newsletters.
4. Booth Prep – No observations, please sign up if possible
5. New Officers – Need member ID (Pam second, Stephanie third) – All Approved
6. Sessions – (4) sessions no observations
 A. Call for papers – Aug 5th (ASQ)
 B. Peer review team – contact Dennis
7. Education
 A. Road show
      - 4 courses higher complexity
      - Mature and Simple
  - July is ready, September being worked on
 B. Proposed road show suggestion for 2012/2013
     - 4/2 Instructors
     - Challenges:
     Lack of planning
     Objectives (surrounding the area)
     Scheduling (holidays)
 C. Webinars (Maria) need to find alternates to Webex)
     – Formal agreement if we charge, copyright
8. Membership – Growing, 1,841 members since March 3rd 2011
9. Content – No observations
10. Web – Still need internet liaison, more blog postings
11. Planning Meeting – (need business plan by Nov 2011)
 A. (Dennis) no forces pushing the need, proposal for Oct
 B. (John) place in the budget and decide
12. Booth Discussions
13.  Closed

Customer-Supplier Division Minutes from 13-jun-11

Participants: Kiami Rogers, John Blakinger, Ed Kendrick, Greg Novacek, Ver-Non Wakefield, Dennis Arter, Pam Carvell
Agenda Review:
•The Agenda was reviewed and approved.
World Conference:
•There was a discussion of the Business Meeting at the World Conference. Pam will word process the post-it notes and distribute to the blog.
•Pam and John will follow-up with Shawn on additional Business Meeting notes.
Business Plan:
•Kiami suggested ideas for the re-evaluation of the recognition offering. An example from Lean Enterprise was discussed.
•Pam will work on the Business Plan for the July-December 2011 governance year and the January-December 2012 governance year.
•Travel reimbursements have been submitted to John and Stephanie for processing. Contact Stephanie directly with question.
Administration Team:
•Financial Report: Stephanie will forward the Financial Report.
•Succession Planning: see http://auditguy.net/pmwiki/pmwiki.php/CSD/Administration for details.
Membership Team:
•There was a discussion of the contact preference for the New Member Contact.
•98% have been contacted through a letter from John, and letter from Ver-Non, or an e-mail.
•New members tend to prefer the welcome letter over phone calls.
•New Volunteers: There are six new volunteers.
Education Team:Road Shows:
•The venues for the 2012-2013 season are being identified.
•A new Road Show on Social Responsibility was discussed. It may be added to the Education Plan.
•The Education Team’s plan will be updated by September 30.
Newsletter:
•One newsletter is forthcoming by the end of the year.
•Smartphone Aps.and Symposium. Decision to pursue by Sept. 30.
Content Team:
•The potential handbook outline this year.
•WCQI. Host a session.
Infrastructure Team:
•Email Communications to Members. Four e-mails sent.
•Blogs. Nine blog posts.
•Social Media. Delete LinkedIn account.
Next Meeting 09-may-11, 7AM Pacific.
888-447-7159 4363503

Supplier Courses in 2012 and 2013

At our May Division Annual Meeting in Pittsburgh, we approved the long-range schedule for our road shows. All four courses (supplier audit, supplier certification, supplier nonconformances, and business continuity) will be offered. We will share the cluster coordination duties among the four instructors to even out the load. Exact dates for 2012 should be determined in a couple of months.

If you would like to assist in the planning efforts for any of these clusters, please contact our CSD Education Chair, Maria Stoletova, m_stoletova@hotmail.com.

1st Quarter 2012 – Southern Cal (Long Beach, Riverside, Temecula, San Diego)
Lots of industry, especially aerospace, in the Torrance/Long Beach/Downey area. We have been here several times in the past. They have a strong local ASQ presence. Riverside also has lots of businesses and will draw from the eastern LA Basin of Ontario and Fontana. Temecula is a nice community on the road to San Diego. Home to device, pharma, and wineries. San Diego is San Diego. All easy drives. Dick Gould will be coordinating this cluster.

2nd Quarter 2012 – Grasslands (Okla City, Wichita, Tulsa)
We know there is a lot of activity in both Oklahoma City and Wichita. It’s a 2 3/4 hr. drive between them. The Wichita ASQ is quite active. Tulsa is a big and progressive city. We were planning to be in Joplin, but the tornado beat us to it. Dennis Arter will be coordinating this cluster.

3rd Quarter 2012 – Mid America (Columbus, Toledo, Cleveland, and Pittsburgh)
We are quite familiar with Columbus, Cleveland, and Pittsburgh. They have all been good draws in the past. As the Great Recession ends, companies here are tooling up for more business. While we have never done a roadshow in Toledo, I feel the opportunities are high. Betty Kildow will be coordinating this cluster.

4th Quarter 2012 – Arizona Mini (Phoenix and Tucson)
We have been to Phoenix a couple of times before. They always wait until the last minute to sign up, so it is frustrating. It’s a 2 hour drive down to Tucson. They have a strong ASQ group. Not much else within driving distance, so we make this a mini. Dick Gould will be coordinating this cluster.

1st Quarter 2013 – Bayou (New Orleans, Baton Rouge, Biloxi)
There’s enough oil, gas, and chemicals in the New Orleans – Baton Rouge corridor to fill several classes. We may wish to add Houma (down near the bottom of the state), which is surprisingly active with agriculture and shipbuilding. Biloxi will serve Gulfport to Pascagoula and maybe even Mobile. It is a 2 1/2 hour drive from Baton Rouge. Dennis Arter will be coordinating this cluster.

2nd Quarter 2013 – Piedmont (Reston, Harrisburg, Baltimore)
Northern Virginia out by Dulles airport will draw the government contractor crowd. We had good attendance in Harrisburg back in 2007. Baltimore has also been good in the past. Richmond was considered, but dropped because of the long drive in Washington, DC, traffic. Kathryn Roberts will be coordinating this cluster.

3rd Quarter 2013 – North Country (St. Paul, Winona, Eau Claire)
We always have a successful run in the Twin Cities. Last visit was in 2008 and just before the recession pause. We overbooked the rooms! We can count on the ASQ section to support us. Winona is home to Benchmark Electronics and a few other businesses. Surprisingly active and will also draw from Rochester and the Mayo Clinic crowd. Eau Claire is a big city and home to small manufacturing and wood products. We have not been here before. Betty Kildow will be coordinating this cluster.

4th Quarter 2013 – West Texas Mini (Amarillo and Lubbock)
Amarillo is agriculture and DOE contractors. Don’t know if it would fly, but it is an unserved community. Lubbock is a booming metropolis with a significant amount of high tech industry. And wind generators. Kathryn Roberts will be coordinating this cluster.

Dennis Arter, CSD Content Chair

Jersey Road Show Report, April 18-22, 2011

Friends,

Dennis Arter, Kathryn Roberts  and I completed the Jersey SA/SC/SNC Road Show in three of the originally planned four cities. Following are my summary comments.

Plainview (Long Island), NY, 4/18-20

Attendance:

Supplier Audit – 5; Supplier Certification – 7; Supplier Non-conformances – 7
Not the highest numbers by any means, but Dennis, Kathy and I felt the sessions went fine. The Holiday Inn was a fine venue with a very friendly staff. Off to Princeton, NJ!

Princeton, NJ, 4/19-21
Supplier Audit – 7; Supplier Certification – 6; Supplier Non-conformances – 5
Again, all three classes went fine, with a lot of good discussion. This was another Holiday Inn. This was the most expensive catering wise, but the staff was very attentive and professional. Off to Allentown!

Allentown, PA, 4/20-22
Supplier Audit – 16; Supplier Certification – 18; Supplier Non-conformances – 11
The numbers here were up to more of what we would like to see in all classes.  The classes went fine, with a lot of good discussion.  Catered lunches from Panera Bread were great.

General note:

This was the first Road Show with Kathy Roberts on the team, and she got excellent ratings for both the topic and her presentation.  Yay, team!

Finally, for the financial stuff.
After getting all the numbers from ASQ HQ, and factoring in all CSD expenses, we  ended in the black by approx. $595. Success!

 Ciao,
That’s all folks!
Dick Gould, Supplier Certification Instructor

Technical Papers for Anaheim World Conference

Your Division is looking for a few great speakers.

Here’s your chance to present a paper representing the Customer-Supplier Division and get your trip to Anaheim paid!

As you know, the ASQ holds a World Conference in the late Spring of each year. Next year, the annual event will be May 21-23, 2012, in Anaheim, CA. Each Division of the ASQ is asked to sponsor one or more papers to represent their field of interest. We represent customer and supplier relationships.

If you think you have a topic worthy of consideration, please contact Dennis Arter  by July 5th to get the ball rolling. Division sponsored proposals must first be reviewed and accepted by the Divisions. This will give us a month to work with you before the abstract deadline of August 5th. Just because the Division sponsors your abstract does not allow you to bypass the rigorous technical review. Of the hundreds of submissions, only a few are chosen. It is quite an honor.

The theme for next year is about producing results through the application of our proven tools and technologies. How to use today’s proven tools in a changing world. We will focus on five areas: changing technology, managing risk, globalization, best practices in supply chain management, and basics. The reviewers (and CSD) will be looking for practical ideas. Theory belongs in journals and magazines, not this conference. Go to the World Conference web site  and check out the call for presentations page.

Here’s the deal. Work with us to make your abstract brilliant! Show the world how successful your approach has been. If your CSD-sponsored abstract is accepted by the conference committee, we will work with you to develop both the presentation and paper. And we will reimburse all your (reasonable) conference expenses. Since we have many wonderful people in the Division, we may have more than one accepted abstract. That would be wonderful.

Investing in Our Future

During the CSD business meeting in May 2011 we discussed how we could bring more value to you, our members and the market place in general. Some of the ideas we came up with include:

• Creating a Basic Supply Chain Management handbook to be given to members and partner organizations,
• Contribute to for the ISO 2013 International TAG 176 plenary group in the United States
• Regional symposium to provide an opportunity for the community members to meet and discuss how to improve customer-supplier performance
• Quality and supply chain smartphone applications.

What do you think of these ideas? Do you have other ideas to advance our profession?

Take a poll and provide your input.

Check all that apply.